Customer Survey

We value your feedback and want to ensure that we are providing you with the best possible experience. We appreciate your time and participation in this short survey, as your feedback will help us serve you better. Please start by completing your details below

Name and Surname

Company

Email

Phone

Select you main service provider

Trade Ocean Logistics

Pentrade Logistics

1.

How easy is it to do business with Trade Ocean Logistics?

(1 = Very difficult, 5 = Very easy)

1 2 3 4 5

2.

How well do Trade Ocean Logistics meet your expectations regarding the quality of products/services?

(1 = Falls far below expectations, 5 = Exceeds expectations)

1 2 3 4 5

3.

How responsive and accessible are our Route Controllers to your needs and enquiries?

(1 = Very unresponsive, 5 = Very responsive)

1 2 3 4 5

4.

Care to elaborate?

5.

How responsive and helpful is your Sales Representative to your needs and enquiries?

(1 = Very unresponsive, 5 = Very responsive)

1 2 3 4 5 Not Applicable

6.

Care to elaborate?

7.

How responsive and helpful is our Pricing Team to your needs and enquiries?

(1 = Very unresponsive, 5 = Very responsive)

1 2 3 4 5 Not Applicable

8.

Care to elaborate?

9.

How likely are you to continue doing business with Trade Ocean Logistics in the future?

(1 = Very unlikely, 5 = Very likely)

1 2 3 4 5

10.

How well do Trade Ocean Logistics address any issues or concerns you raise?

(1 = Poorly addressed, 5 = Excellent resolution)

1 2 3 4 5

11.

Care to elaborate?

12.

How do you rate the value for money you receive from Trade Ocean Logistics?

(1 = Poor value, 5 = Excellent value)

1 2 3 4 5

13.

How likely are you to recommend the services of Trade Ocean Logistics to a friend or colleague based on your overall experience?

(1 = Not at all likely, 5 = Extremely likely)

1 2 3 4 5

14.

Anything else you wish you share?

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