QUALIFICATION/EXPERIENCE
Minimum Qualification: Matric (Grade 12)
Preferred: Admin or Finance-related qualification
Essential Experience:
- Customer invoicing and credit note processing
- MS Office proficiency
- Use of mainstream accounting packages (NetSuite advantageous)
- Exposure to Ships Agency or Freight industry
- 1–3years in a similar role
JOB REQUIREMENTS
Invoicing & Financial Administration
- Process customer invoices and credit notes in line with Ships Agency procedures
- Reconcile Work in Progress (WIP) reports and process debtors and nominal journals
- Liaise with Operations to track open projects and ensure timely invoicing
- Obtain and follow up on supplier invoices
- Ensure compliance with financial controls, systems, and reporting deadlines
Cash to Master Coordination
- Arrange and process Cash to Master transactions
- Liaise with banks and security companies to ensure smooth delivery
- Maintain and update the Cash to Master Register
- Ensure invoicing deadlines are met
General Administration
- Manage delivery of client invoices
- Courier original documentation to clients as required
- Ensure all documentation is accurate and compliant with internal procedures
Business & Risk Management
- Ensure departmental compliance with relevant legislation
- Identify and mitigate operational and financial risks
- Support monthly financial reporting and analysis
Client & Stakeholder Engagement
- Liaise with internal and external clients to resolve queries and ensure service excellence
- Handle escalated complaints and ensure client satisfaction
- Foster collaborative relationships with suppliers and stakeholders
- Promote a client-centred mindset across the team
Ad Hoc Duties
- Perform ad hoc administrative and financial tasks as required to support operational efficiency
- Assist with urgent client or supplier requests outside standard workflow
- Provide backup support across departments during peak periods or staff absences
- Participate in special projects or audits as assigned by management
- Respond flexibly to evolving business needs while maintaining service excellence
KEY ATTRIBUTES
- High attention to detail and accuracy
- Proactive and works independently
- Strong interpersonal and communication skills
- Customer-focused and service-oriented
- Reliable team player with positive work ethic
- Able to meet tight deadlines under pressure
- Follows systems and procedures consistently