OVERVIEW:
We are seeking an experienced Chief Operations Officer (COO) to lead and optimize the day-to-day operations of our Clearing & Forwarding and Ships Agency department. This role requires a dynamic leader with strong financial acumen, operational expertise and a deep understanding of logistics, customs, and regulatory compliance. The ideal candidate will oversee departmental efficiency, financial performance and strategic growth while managing a team of at least 10 employees.
QUALIFICATIONS AND EXPERIENCE:
- Degree/Diploma in Business Administration, Logistics, or a relevant field.
- Proven experience managing teams of 10+ employees.
- Strong financial management and management accounting skills.
- Advanced proficiency in MS Office, particularly Excel.
- Technologically savvy with a clear understanding of ERP and general IT systems.
- Clear understanding and experience in dealing with customs regulations, shipping lines, and transport procedures.
- Basic knowledge and understanding of Ships Agency would be beneficial.
JOB REQUIREMENTS:
- Oversee daily operations, ensuring efficiency, productivity, and profitability.
- Manage logistics and organizational operations to optimize departmental performance and people management.
- Monitor financial data, control debtors, and prepare budgets and forecasts.
- Ensure compliance with customs regulations, shipping line procedures, and transport requirements.
- Develop and implement operational policies and standard procedures.
- Build and maintain relationships with government authorities and key stakeholders.
- Conduct client and supplier visits to identify business opportunities and market changes.
- Oversee employee performance, training, and team development.
- Identify and implement process improvements to enhance service delivery.
- Utilize IT systems, data analysis, and performance metrics to drive efficiency.
KEY ATTRIBUTES:
- Strong leadership and decision-making skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Exceptional communication and stakeholder management skills.
- Business development mindset with a proactive approach to identifying opportunities.
- Adaptability to industry changes and regulatory requirements.
